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Productos >> Austin Logistics CallTech
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| Desempeño comparativo por hora |
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Reporte muestra
A continuación presentamos una tabla comparativa entre dos estrategias implementadas en el mismo centro de
contactos. Los resultados de la primera estrategia, llamada BAU (Business as Usual - Negocios como siempre), son
el punto de comparación o benchmark. La segunda estrategia contempla la utilización de Calltech™.
Esta tabla se basa en los datos típicos encontrados en las instalaciones CallTech™
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| Hora |
Cuentas programadas |
Contactos correctos |
Porcentaje correctos |
| BAU |
CallTech |
Variación |
BAU |
CallTech |
Variación |
BAU |
CallTech |
Variación |
| 8:00 |
1,250 |
1,200 |
-4.0% |
185 |
210 |
13.5% |
13.2% |
16.2% |
22.2% |
| 9:00 |
1,550 |
1,600 |
3.2% |
200 |
220 |
10.0% |
12.5% |
14.7% |
17.3% |
| 10:00 |
1,700 |
1,600 |
-5.9% |
140 |
180 |
28.6% |
9.3% |
11.6% |
24.4% |
| 11:00 |
1,500 |
1,600 |
6.7% |
130 |
140 |
7.7% |
7.6% |
8.8% |
14.4% |
| 12:00 |
1,600 |
1,600 |
0.0% |
110 |
115 |
4.5% |
6.1% |
7.0% |
14.0% |
| 13:00 |
1,650 |
1,600 |
-3.0% |
100 |
100 |
0.0% |
5.6% |
6.7% |
20.0% |
| 14:00 |
1,550 |
1,600 |
3.2% |
110 |
120 |
9.1% |
5.8% |
7.1% |
21.9% |
| 15:00 |
1,600 |
1,600 |
0.0% |
115 |
130 |
13.0% |
7.2% |
8.3% |
15.2% |
| 16:00 |
1,600 |
1,600 |
0.0% |
120 |
150 |
24.7% |
7.5% |
9.2% |
22.4% |
| 17:00 |
1,650 |
1,600 |
-3.0% |
140 |
160 |
14.3% |
8.2% |
9.8% |
18.5% |
| 18:00 |
1,650 |
1,600 |
-3.0% |
180 |
180 |
0.0% |
10.3% |
12.0% |
16.7% |
| 19:00 |
1,600 |
1,600 |
0.0% |
175 |
200 |
14.3% |
11.7% |
14.3% |
22.4% |
| 20:00 |
1,550 |
1,600 |
3.2% |
200 |
230 |
15.0% |
13.3% |
15.9% |
19.0% |
| 21:00 |
1,600 |
1,600 |
0.0% |
250 |
300 |
20.0% |
15.6% |
18.8% |
20.0% |
| 22:00 |
1,650 |
1,600 |
-3.0% |
230 |
270 |
17.4% |
14.8% |
18.0% |
21.3% |
| 23:00 |
1,550 |
1,600 |
3.2% |
220 |
270 |
22.7% |
13.3% |
16.4% |
22.7% |
| Total |
25,250 |
25,200 |
-0.2% |
2,605 |
2,975 |
14.2% |
10.0% |
12.0% |
20.7% |
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